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iSkip Privacy Policy for Customers
Seven Solutions Inc. and/or its subsidiaries ("iSkip," the "Company," "we," "us," and "our,") is
committed to protecting user privacy. This privacy policy governs how personal data is processed
through the iSkip application, website, email, text, social media accounts, and any other associated
electronic services (collectively, referred to as "Services"). However, it does NOT apply to
information that you provide to, or that is collected by, any third-party (such as restaurants, issuers of
Merchant Gift Cards or Coupons you purchase through our Sites, and social networks that you use in
connection with our Sites). For information about third-party privacy practices, please consult with
them directly. Kindly note that your use of any of the company’s services is subject to iSkip’s Terms
and Conditions.
By using the application and services, you acknowledge that you have read this Privacy Policy
carefully and that you agree with it without reservation and consent to iSkip’s collection, use,
disclosure, retention, and protection of your personal information as described here.
1. Information we collect and use
1.1 Information you provide
iSkip collects several types of information from and about users of its services including personal
information. “Personal information” is data that identifies, relates to, describes, can be used to
contact, or could reasonably be linked directly or indirectly to you. The following categories of
personal information are gathered as you visit/use our services:
• Personal details (such as name and birthday)
• Contact details (such as email address, postal address, phone number)
• Dining information (such as primary dining city; current and past restaurant reservation
details; dining preferences; favorite restaurants; special restaurant requests; dining activities
including frequency, restaurants, restaurant type, meal type, and cancellations)
• Account information (such as account settings and passwords)
• Social media data (if you choose to link your iSkip account or login using a social media
account, we may collect personal information such as name, age, gender, photographs, and
other personal information relating to your social media account). iSkip advises you to
consult the privacy policy of your social media service provider to ascertain what data is
processed by your social media service provider when you use the social media login feature.
We will not send any of the personal data you provide via iSkip application to social media
service providers unless you consent to it.
• Billing information (such as credit, debit, or other payments card information)
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• Your contacts (such as contact information of people you add to, or notify of, your restaurant
reservations through our Services)
• Your preferences (including surveys and marketing responses)
• Photos of you (such as if you add a photo of yourself to your profile, upload photos to a
review or restaurant’s profile, or link your social media account to your iSkip account)
• Communications you send us (such as customer support and other requests you make
through our Services and through restaurants)
• Restaurant reviews and content (including reviews, photos, an alias of your choosing that you
can use when submitting reviews, and other information you provide through our Services)
• Promotion information (if you choose to participate in a contest, or similar campaigns, we
will collect any information you provide in relation to such activity, such as photos, images,
captions, or other content, in accordance with the terms provided at that time)
You have the right to withhold any of the aforementioned information at your own choosing.
However, if you do not provide the information iSkip requires, iSkip may not be able to provide all of
its Services to you.
1.2 Information generated by us
In relation to user data processing, please be informed that we may automatically collect information
about your interactions with the Services or communications you receive (such as email) using
certain technologies, such as cookies (cookies are small text files that are stored on a device’s hard
drive and contain certain information and sometimes personal data), web beacons and other
technologies. The information generated by us can be listed as follows:
• Device information - (e.g., mobile, computer, laptop, tablet) used to visit or use our
application including, but not limited to, operating system, access times, browser information
(type, language, and history), settings, and other data about your device that we use to
provide the services
• Usage and performance information - (e.g., searches or interactions with features of our
Services; sites or restaurant pages visited; booking paths; access times; and performance of
our Services).
• Location information - generic location information (such as city or neighborhood) are
automatically collected. Precise geographic location data is collected in accordance with your
consent to location information. Instances where such information can be collected can
include restaurant location searches, dining city entry in account settings, proximity to certain
beacons, publishing your locations when leaving restaurant reviews, and comments or other
communications shared with us. The use and storage of these information can help us tailor
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your needs and better your experience in a more relevant matter depending on your dining
city or cities you visit.
Personal information, device information, and location information are collectively referred to as
"your information." With your consent, where required, these information may be combined to
provide tailored services specific to your liking.
Our Sites are for persons 16 or older. As such, iSkip does not knowingly collect personal information
from children under the age of 16. If you learn that your child has provided us with their information
without your consent and he or she is under the age of 16, please let us know at App@iSkip.sa so we
may remove it from our systems.
1.3 How we use your information
Personal information are used for the following purposes:
- Service provision and functionality (including but not limited to making reservations,
reviewing restaurants, paying for services or events, joining waitlists, and notifying people
you add to or notify of your restaurant reservations through our Services)
- Authentication and identification of account credentials for security purposes as needed to
log you into your account
- Communication and support provided by us to better serve you and follow up on your
comments or queries
- Marketing communications and relevant advertisement content based on past and current
user behavior in compliance with law
- Operation and improvement/development of new products and services – i.e. the use of
analytics to enhance user experience and tailor services specific to your preferences or
restrictions. These information may also be provided to restaurants groups and restaurant
affiliates
- Link or combine with other information we get from third parties to help understand your
needs and provide you with better service
- Display of your reservations and purchases made through or site/application
- Processing and delivering ad-hoc contest entries and rewards
- Financial information authentication (credit or debit account information)
- Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
- Comply with our policies, procedures and legal obligations
- As otherwise consented to by you and as required or permitted by applicable law. Your
consent can be withdrawn at any time by contacting us using the details below. For more
information, you may refer to Your Rights and Choices section.
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Electronic Communications
In accordance with the above stated purposes and as permitted by applicable law, we may
communicate with you via electronic messages, including email, text message, or mobile
push notification to send you information about your reservations, waitlist confirmations,
reminders and updates, receipts, technical notices, security alerts, and administrative
messages. We may also communicate with you about contests, rewards, promotions,
upcoming events, and other products and services offered by iSkip, restaurants, and other
partners.
Our Role as Data Controller and Data Processor
We generally act as the data controller of your information; however, under certain iSkip
programs, restaurants may engage us to provide them with certain processing services
related to information owned or controlled by the restaurant. We are not responsible for any
restaurant's use of information for which it is an owner or controller. iSkip advises you to
review restaurants’ privacy policy to learn more about how they may use this data.
Aggregate Information- We aggregate personal information collected directly from you,
information generated about you by us, and information obtained from third parties (with
your consent, where required) with personal information collected about other users in order
to produce general statistics that cannot be linked to you or any other specific user.
Information that has been aggregated and de-identified is no longer considered “personal
information” and may be subsequently used for any purpose.
Anonymized Information- We may process information that cannot be linked to you or any
other specific user using any means available to us, either because it was collected
anonymously or has been subsequently anonymized. Information that is anonymous or has
been anonymized is no longer considered “personal information” and may be subsequently
used for any purpose.
Retention- We may retain your personal information for as long as your account is active
and for a period of time thereafter to allow you to re-activate your account without loss of
information. We may also retain your personal information as necessary to:
a. Maintain logs and business records for analysis, security, and/or audit purposes
b. Comply with record retention requirements under the law
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c. Deal with any complaints regarding the Services; and
d. Comply with our legal obligations, protect or defend our rights, resolve disputes and
enforce our contracts
2. Information we Share
2.1 Information Shared with Restaurants and their Affiliates
To facilitate the use of services provided by our site/application, we automatically provide your
information to the restaurant when you make a reservation, join a waitlist, make a payment
through our services, purchasing an event ticket, or if you are a guest to the person making the
request. this information may include your name, profile, time and date of visit, party size, your
phone number, your dining preferences, guest information, any special requests , information or
comments that you choose to submit (if any ) and your email address. Your information is
provided to the restaurant, just as it would if you contacted the restaurant directly. If you provide
a mobile phone number in connection with your request, restaurants may send you text
messages regarding your request. Some restaurants also require you to provide credit or debit
card account information to secure your reservation.
Depending on where you reside, and as permitted by applicable law, we or the restaurant may
additionally share your information with restaurants’ affiliates (such as affiliated brands),
restaurant groups and/or restaurants with the same brand or parent-brand, or other entities
associated with such restaurant (such as the parent entity of the restaurant group or affiliated
hotels) and/or their service providers (collectively, the associated entities and service providers,
such restaurant’s "restaurant affiliates ") under iSkip’s programs. When you make a reservation at
a restaurant that is part of a restaurant group, we may also share additional information about
your dining activity at that restaurant or restaurant group in the past, your dining preferences
and/or information that we collect from you and third parties that may be relevant to that
reservation (such as, trying to seat you by a window, if you previously expressed a preference for
window seating).
Moreover, to provide a better tailored experience for you and as permitted by applicable law, we
may share your information to restaurant affiliates who will perform specific analytics, targeted
marketing specific to your taste, and support loyalty programs designed by iSkip to which you
have agreed to participate in.
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We also share with restaurants summary reports of feedback from diners. If you provide
comments about a restaurant through our Services, these comments may be shared with or may
be accessible by that restaurant, and the restaurant may respond to you. We will not tie your
comments with other information that can identify you directly, but a restaurant may be able to
tell who you are from your comments, particularly if you give your name in the comments or
provide contact information, such as an email address.
For more information, please feel free to contact the restaurants at which you dine or book, or
iSkip as detailed in the Contact Us section below.
2.2 Information Shared with Gift Card Merchants
If you choose to purchase a gift card through our services, we may share some information with
the gift card issuer such as your name, recipient’s name, and the amount of the gift card.
2.3 Payment Information
To use certain Services (such as to make reservations at certain restaurants; to make payments to
certain restaurants or to secure reservations; and to purchase tickets to events, or other products
or services), we require credit or debit card account information. When you submit your credit or
debit card account information through our Services, we share that information with restaurants,
third-party payment processors, and other third-party service providers (including, but not
limited to, vendors who provide fraud detection services to us and other third parties) to the
extent necessary to meet our contractual obligations to you (e.g., to secure your reservation or
make a payment to a restaurant where required), to meet our legitimate interests in preventing
fraud and other misuse of our platforms, or with your consent where this is required by law. In
particular:
· When you use a credit or debit card to secure a reservation through our Services, we
provide your credit or debit card account information (including card number and expiration
date, but excluding the CVV number) to our third-party payment service providers and the
applicable restaurant.
· When you initially provide your credit or debit card account information through our
Services in order to use our restaurant payment services, we provide your credit or debit card
account information to our third-party payment service providers. As explained in the iSkip
Terms and Conditions, these third parties may store your credit or debit card account
information so you can use our restaurant payment services through our Services in the future, to
the extent permitted by local law.
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For information about the security of your credit or debit card account information, see the
Security of Your Information section below.
2.4 Information Shared Socially
iSkip may allow you to connect and share your actions, comments, content, and information
publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use
third-party platforms, including those on which iSkip has a presence. Please be mindful of your
personal privacy needs and the privacy needs of others as you choose whom to connect with and
what to share and make public. We cannot control the privacy or security of information you
choose to make public or share with others. For more emphasis, iSkip does not control the
privacy practices of third-party platforms. Please be advised to contact those sites and services
directly to learn about their privacy practices. Also take note of the following:
· Third-party services or applications you use to log into your account – certain
information is shared (such as name and email address) if your use a third-party service or
application (e.g., Gmail, Facebook, etc)
· Reviews you submit – had you chosen to provide a restaurant review, we are fully
authorized to publish it on all our Services under the screenname you provided to aggregate
your review with other reviews, and to share it with restaurants.
· Messages and other communications you submit to restaurants - If you submit a
message or other communication to a restaurant through our Services, you authorize us to share
your message or communications with the relevant restaurant, and you authorize the restaurant
to respond to you through our Services.
· In the event of a corporate transaction - We may disclose or transfer your information to
a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to
another company in connection with or during negotiations of any merger, financing, acquisition,
bankruptcy, dissolution, transaction, or proceeding.
· To comply with and as required by law - We may disclose your personal information to
government authorities or other relevant third parties in order to comply with applicable legal
requirements, judicial proceedings, court orders, legal processes, or lawful requests from
governmental authorities.
· Sharing with Our Business Partners - We share your information with other third-party
business partners for their own marketing purposes. These third parties include online advertisers
or ad tech companies, who may provide you with targeted advertising and marketing
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communications, where permitted under law. The information we share includes information
collected through your use of our Services (e.g., bookings, reservations, or other purchases) and
information we collect about you through the use of cookies and similar technologies (e.g.,
information about the websites you visit; information about your searches, including the cities or
neighborhoods you search in, the type of restaurant or cuisine you searched for, price range,
intended dining date, and the number of diners).
· Sharing with Our Group Companies - We share your information with our affiliates and
subsidiaries in Saudi Arabia and worldwide, as well as with our parent corporation, Booking
Holdings Inc., and its other subsidiaries (collectively, as also defined earlier in this Privacy Policy,
“our group companies”). We may share your information with our group companies for the
following reasons:
· Provide you with integrated services (including to administer and manage reservations,
purchases, services, and payments across our affiliated platforms).
· Provide personalized offers or send you marketing communications with your consent or as
otherwise permitted by applicable law.
· Enable “single sign-on”, i.e., allowing you to log into a shared account for multiple Booking
Holdings Inc. brands using a single set of log-in credentials, which allows us to, for example,
show your purchases and bookings that were made through the websites, applications, and
services of our group companies on your account page, and allows our group companies to
show information in your respective account(s) with them.
· Provide customer support services.
· Detect, prevent, and investigate fraud and misuse of our services, other illegal activities, and
data breaches.
· Analyze how users use our independent and affiliated platforms, so that we may improve
existing products and services and develop new features, products, and services that may be of
interest to our users.
· Ensure compliance with applicable law.
· Sharing with Other Service Providers - We share information with third-party vendors,
consultants, and other service providers who perform services or functions on our behalf (e.g.,
hosting or operating our Services, data collection, reporting, ad response measurement, site
analytics, data analysis, delivering marketing messages and advertisements, processing credit
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card payments, and providing fraud detection services). We do not authorize these third parties
to use or disclose your information for purposes other than what has been provided. We require
these third parties to maintain and implement security measures to protect your information
from unauthorized access or processing.
To learn more about your choices related to how we share your information with our group
companies, please see the Your Choices and Rights section below.
3. Storage and Protection of you Information
iSkip maintains commercially-reasonable technical, administrative, and physical security
measures designed to protect your information from loss, misuse, unauthorized access,
disclosure, alteration, and destruction.
Cryptographic protocols are used to protect your financial information when your credit or debit
card is being transmitted to or through our services. iSkip does not itself store your credit or
debit card account information, and we do not have direct control over or responsibility for your
credit or debit card account information. Third party payment processors are used in such
situations to control your credit card information and they are required to keep your information
secure and confidential.
However, we cannot guarantee that transmissions of your credit or debit card account
information or your other information will always be secure or that unauthorized third parties will
never be able to defeat the security measures taken by iSkip or our third-party service providers
except to the extent that liability cannot be excluded or limited due to applicable law. iSkip
assumes no liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond our control.
Please be mindful that you play a key role in keeping your information secure, so we request that
you refrain from sharing your user name, password, or other security information for your iSkip
account with anyone. If we receive instructions using your user name and password, we will
assume you have authorized the instructions. If you have reason to believe that your interaction
with us is no longer secure (e.g., if you feel that the security of any account you might have with
us has been compromised), please contact us immediately as detailed in the How to Contact Us
section below.
4. Cookies
When you use or visit the Services, we collect information about your usage and activity using
cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own
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cookies. We and our third-party service providers, our group companies, and other business
partners may also place web beacons for these third parties. The use of these technologies by
third parties is subject to their own privacy policies and is not covered by this Policy, except as
required by law.
5. Your Rights and Choices
5.1 Email – you may click on the “unsubscribe” link if you feel the need to no longer receive
marketing and promotional emails from iSkip in future proceedings. This link will be located
in the same marketing/promotional email mentioned above. It can also be deactivated using
your iSkip account settings. However, even if you opt out of such services, we will still send
you service-related communications, such as confirmations of any future reservations you
make.
5.2 Push Notifications (on Mobile Devices) -This can be disabled using the settings on your
mobile device.
5.3 Text Messages – You may reply with “STOP” (or as otherwise instructed) if you no longer
require text messages to be sent (for reservation reminders and such). This can also be disabled
from your iSkip account settings.
5.4 Cookies and Interest-Based Advertising - To exercise choices regarding cookies set through
our website, as well as other types of online tracking and internet advertising, see our Cookies
and Interest-Based Advertising Policy for more details.
5.5 Application Location - As highlighted in more detail in Section 1 “Information We Collect and
Use” above, we collect information about your location if you enable location services through
the settings on your mobile device, or with your consent, as may be required by law. If you wish
to disable this service, you may do so by turning off location services on your mobile device.
However, this could affect the delivery of certain features of iSkip services. For more information
in terms of privacy settings, iSkip advises you to contact your device manufacturer.
5.6 Choices about the collection of information from restaurant point of sale terminals - If you
make a booking with certain participating restaurants through our Services, we will receive
information about your dining experience from the restaurant's point of sale terminal. You can
opt-out of us receiving this information via the booking confirmation page or your iSkip account
preferences.
5.7 Customized Dining Experiences - As described in the “Sharing with Restaurants and
Restaurant Affiliates” section of the privacy policy, sharing your information with restaurants
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upon booking ensures that it is recorded. These restaurants may share your dining information
with their restaurant affiliates or broader restaurant groups or through the iSkip platform for the
purpose of improving and personalizing your dining experience on future visits if you book at a
restaurant affiliate or within the same restaurant group. If you do not require this service, you
may opt-out by adjusting your iSkip account preferences. You may also send such opt-out
requests to us as detailed in the “How to Contact Us” section below.
5.8 Access and Correction of Your Information - If you have created an online account with us
and would like to update the information you have provided to us, you can access your account
to view and update your information. You may also contact us as described in the “How to
Contact Us” section below.
5.9 Legal Rights - Where applicable under local law, you may have the following rights regarding
your personal information: the right to access personal information we hold, and in some
situations, the right to have that personal information corrected or updated, erased, restricted, or
delivered to you or a third party in a usable electronic format (the right to data portability).
Where applicable, you may also object to how we use your personal information if the legal basis
for processing that information is our legitimate interest. Where we are using your personal
information on the basis of your consent, and where applicable under local law, you have the
right to withdraw that consent at any time. Additionally, where you have granted consent to
receive direct marketing communications from us, and where applicable under local law, you
may withdraw that consent at any time.
If you wish to exercise legal rights you may have under applicable law, please submit your
request to App@iSkip.sa so that we can better process your request. Please provide the email
you use to log into your iSkip account. If you do not have an iSkip account, then please provide
the email you used to make requests or to use our Services.
Where applicable, you may also have the right to register a complaint to your local data
protection authority.
6. International Transfers of Information
Information about you may be transferred to, or accessed by, entities located around the world
as described in this Policy. Some of these entities may be located in countries that do not
provide an equivalent level of protection as your home country. Where required, iSkip has
implemented appropriate cross-border transfer solutions to provide adequate protection for
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transfers of certain information. By using our Sites, and providing us information about you, you
consent to the international transfer of information about you to the above parties.
7. Links to Other Websites
Our Sites may contain links to other websites or services that are not owned or controlled by
iSkip, including links to websites of restaurants and our advertisers, sponsors, and partners. This
Policy only applies to information collected by our Sites. We have no control over these third
party websites, and your use of third party websites and features are subject to privacy policies
posted on those websites. We are not responsible or liable for the privacy or business practices
of any third party websites linked to our Sites. Your use of third parties' websites linked to our
Sites is at your own risk, so we encourage you to read the privacy policies of any linked third
party websites when you leave one of our Sites.
8. Changes to this Policy
iSkip reserves the right to modify, change or amend the Privacy Policy at our own discretion and
from time to time. Such modification, change, or amendment shall be communicated via the
application, and as required, obtaining your consent. Any updates will become effective
immediately after posting the updates to this Privacy Policy and applied to all information
collected about you, or where required, upon your consent. You agree that you will review this
Privacy Policy periodically. If we make any changes to this Policy, the "Last Updated" date will be
changed accordingly. You are free to decide whether or not to accept a modified version of this
Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If
you do not agree to the terms of this Policy or any modified version of this Policy, your sole
recourse is to terminate your use of our Sites.
If we make any changes to this Policy that materially impacts previously collected information
about you, we will obtain your prior consent.
9. How to Contact Us
If you have any questions about this Policy or the way in which your personal information has
been used, please contact us by email at App@iSkip.sa .
